Grace Osborne

Grace is the Operations Manager at Your Counselling, where she plays a vital role in ensuring our operations are smooth, efficient, and client-centered. With a strong background in client services and administrative coordination, Grace supports both our clinical team and clients by overseeing scheduling, intake processes, therapist matching, and insurance billing.

As one of the first points of contact for new inquiries, Grace brings professionalism, warmth, and a commitment to service excellence that helps set the tone for a positive experience.

In addition to supporting day-to-day client care, Grace provides dedicated operational oversight for several of our key programs and partnerships, including:

Workplace Options – Employee Support Solutions (ESS) Program: acting as the main contact for contracted agencies, managing referrals, and ensuring streamlined coordination.

Home Study Program: supporting intake, document flow, and timely communication with clients and external stakeholders.

Parenting Reunification Program (PRP): facilitating scheduling and communication to support clinical delivery and legal coordination.

Whether you’re a client, partner agency, or involved in one of our specialized programs, Grace is here to assist. Reach out to her by phone or email—she’s always ready to help with efficiency, care, and a friendly approach.

gosborne@yourcounselling.ca