Terms and Conditions

DISCLAIMER

The website yourcounselling.ca (hereinafter “website”) is owned and operated by Your Counselling Ltd. (hereinafter “we” “us” “our”). Please read all Terms & Conditions before using our Website – by visiting and using this Website, you (hereinafter “visitor” “you” “your”) are consenting that you have read these Terms & Conditions, and agree to be bound by them. Your use of our website constitutes full and complete acceptance and agreement to this Disclaimer.

WEBSITE USE

To access or use Website, you must be 18 years or older and have the required capacity to enter into and abide by this Disclaimer. By using Website, you represent that you are at least 18 years of age, and that you agree to the Disclaimer herein. Use of Website by anyone under 18 is not authorized or condoned by us.

This Disclaimer may be subject to changes or updates, and Website may not provide notice of such changes or updates. We reserve our right to make changes or updates at any time, and the burden is on the user to routinely check Disclaimer for updates. By continuing to use Website and the content we produce, you agree to be bound by the most updated version of the Disclaimer, whether or not you have read it. If you are not in agreement with the Disclaimer as is, please do not use our Website or any of the content that appears thereon.

PURPOSE

The purpose of this website is solely to provide educational information; any content on this website has been created solely for the purpose of education and for informational purposes only. Nothing on this website or distributed via email is intended to take the place of a consultation with a Therapist, counsellor or other mental health professional. You understand and agree that your use of our Website and nothing herein constitutes clinical, medical or therapeutic direction or advice.

LEGAL DISCLAIMER

While Your Counselling Ltd is a collective group of Social Workers, Psychologists and Therapists, the information contained herein on this Website and is not intended as a substitute for medial or therapeutic advice that should be provided by your own physician or therapist regarding your own mental health issue. You should always seek formal advice and/or mental health counsel to discuss any specific circumstances related to personal life. You agree that the information on our Website and/or sent via email is not medical, clinical or psychological advice.

LIMITATION OF LIABILITY

You understand and agree that your participation in using our website, social media accounts and/or adding yourself to our email list is wholly voluntary, and you are solely and personally responsible for your actions, choices, and any results therein. You understand there are sometimes unknown risks and circumstances that may arise during or following use of our Website that cannot be foreseen or anticipated, but may influence or affect your planning or you as an individual. You understand and agree that any suggestion or recommendation of a product, service, professional, or otherwise through our Website is purely information – any decision to act upon these suggestions is to be taken by you, at your own risk, without any liability of Your Counselling Ltd. Or www.yourcounselling.ca . You agree to accept all risks herein.

Your use of this Website constitutes an agreement and acceptance that you will absolve Your Counselling Ltd noted Directors, as well anyone acting as an agent, consultant, affiliate, guest blogger, joint venture partner, employee, staff, team member, or anyone affiliated with Your Counselling Ltd or www.yourcounselling.ca in any way of any liability for any loss, damage, injury, or litigation that you or any other person may incur from direct or indirect use of the information, content, or products found on our Website or via materials requested through email.

You understand and agree that you will not hold Your Counselling Ltd, or any Director, liable for any type of direct or indirect damages arising out of your use of our Website, any information contained herein, or any products or services purchased therefrom, including but not limited to general, specific, incidental, consequential, punitive, or special damages. You also agree that we are not liable or responsible in any way for any loss incurred by you.  You agree that your decision to use our Website is wholly at your own risk and voluntarily chosen by you, and any ramifications resulting therefrom are yours alone.

VOLUNTARY PARTICIPATION

By choosing to visit this site and read the information provided, you understand and agree that you are voluntarily choosing to read, implement and/or participate in the use of Website and any information contained herein, and are solely responsible for any outcomes or results (positive or negative.) We cannot be responsible for any action you may choose to take regarding the information provided, and you acknowledge and agree that we are not responsible nor liable to you should you sustain any injuries or negative ramifications. The information contained on Website is intended as general information only; we cannot know your individual medical, mental or physical state. As such, you agree that you are fully responsible for your health and well-being, and any decisions you make to implement or follow anything you find on Website.

INDEMNIFICATION

You agree at all times to defend, fully indemnify and hold harmless Your Counselling Ltd and any affiliates, agents, team members or other party associated with Your Counselling Ltd, from any causes of action, damages, losses, costs, expenses incurred as a result of your use of our Website or any products or services contained therein, as well as any third party claims of any kind (including attorney’s fees) arising from your actions in relation to our Website or any breach by you of any such conditions outlined herein. Should we be required to defend ourselves in any action directly or indirectly involving you, or an action where we decide your participation or assistance would benefit our defense, you agree to participate and provide any evidence, documents, testimony, or other information deemed useful by us, free of charge.

We will attempt to monitor comments and posts made by third parties and users as often as possible. Should you, as a user of our Website, see anything objectionable or offensive posted by a third party, you agree to (1) notify us of the material, and (2) agree not to take any action against us based upon the content posted by the third party. You understand we cannot be responsible for material posted by a user without our control, and agree to release us of any and all claims arising therefrom.

TESTIMONIALS

Our Website may feature testimonials from clients from time to time, in order to provide readers with additional comments from others’ experiences with our website and services. While all information, photos, and quotes used are from actual clients, sharing their real, honest opinions of our website and services, these testimonials are not to be considered as a guarantee that current or future clients will experience the same results, or a guarantee that all clients will have the same experience. You understand and agree that by reading a featured testimonial on our Website, you do not expect the same results, and understand this information is not a guarantee.

AFFILIATES AND ENDORSEMENTS

From time to time, we may choose to partner with, promote, become an affiliate of, or otherwise engage in a joint venture with another individual or company whom we feel aligns with our products or services. You understand that should an affiliate or joint venture program be featured on our Website, we may receive financial compensation or other payment as a result. Please note we will only feature or promote businesses, or products that we whole heartedly agree with and believe in, and genuinely believe will help our audience. However, you understand and agree that you must use your own judgement with respect to determining whether any promotion of another product is right for you and your business. Our decision to promote, suggest, or reference another service indicates nothing more than an acknowledgement that we respect or appreciate the business, person, or service. Your decision to use or purchase from such a promotion is yours alone, and you understand we have no involvement in your decision, nor shall we have any liability should you purchase from a promoted product and become unsatisfied. You agree and understand we have no liability and you will hold us harmless should this occur.

Similarly, references to other professionals, information, events, services, products, opinions, or companies on our Website, blog, or emails is meant purely as a way to share information, not as an endorsement or suggestion that you purchase or use whatever is being mentioned. We are not responsible for any information, content, emails, products, programs, or services of any other person, business, or entity that may be referenced on our Website.

WARRANTIES

You understand and agree that we make no warranties, express or implied, and hereby renounce any such warranties, guarantees, or representations with respect to any portion of our Website, the content herein, content distributed through email lists, social media, via webinars, events, or that which is made available through purchase via services. By use of the Website, you agree and understand that use of content and information found herein is to be used at your own risk, with no guarantees, representations, or warranties.

FEES FOR SERVICES

Your Counselling Ltd is a Fee for Service Agency. You understand that prior to engaging in services you will be required to read and sign a ‘Fee Agreement’. All fees will be made clear to you prior to your engaging in services. Payment for fees are due upon receiving services.

CANCELLATION AND MISSED APPOINTMENT POLICY

We consider any appointment that you have made important. Your appointment is for your exclusive use and when it is cancelled with short notice, or missed altogether, it is often too late or impossible to offer this time to someone else and the appointment time goes unfilled.

The follow details how missed and cancelled appointments are handled:

  • A full 24 hours’ notice is required for cancelling appointments.
  • If you cancel with less than 24 hours before your appointment time, you will be invoiced for 100% of the session cost. Please note, this also applies to same-day bookings, which are subsequently cancelled.
  • Clients who fail to show up for a scheduled appointment (“no show”) are billed for the full cost of their scheduled session.
  • All no show fees or cancellations fees collected have receipts labelled accordingly. For example:  “cancellation fee” or “missed appointment” or “no show”. Sessions that do not occur cannot be marked as a “counselling session”.
  • Our booking system will send out reminder emails. These reminders are a courtesy only; clients are responsible to keep or cancel their appointment regardless of whether they receive a reminder or not. If you are uncertain when your next appointment is, please call our office.
  • There is a range of valid reasons for cancelling an appointment. In order to be consistent with all clients, cancellation fees will only be waived in the event of a documented medical emergency requiring urgent professional treatment, a death in the family or unsafe weather for travelling (i.e. severe snow storm).
  • Fees may be reduced at the discretion of the Therapist.
  • If you have booked a series of counselling appointments and have cancelled your most recent appointment with less than 24 hours’ notice or have missed that appointment, you have 24 hours to pay the associated fees to retain your remaining pre-booked sessions.
  • Missed appointments and late cancellations are payable via credit card, debit, cash, cheque or e-transfer prior to your next session.
  • A session is considered a no show after 15 minutes. For example, if you have a virtual session (telephone or video) after 15 minutes late the Therapist will terminate waiting and an invoice will be issued. Therapist will make all efforts to connect when a sessions is virtual and will make 3 telephone attempts.  In the event of Technology challenges in connecting for the session, it is up the client to connect with the office and advise of same.

 

FURTHER INFORMATION

If you have any questions or require more information concerning our disclaimer please contact us at info@yourcounselling.ca. This Disclaimer is updated as of December 28, 2021. We reserve the right to alter or amend it without notice. Should the Disclaimer be altered, the new disclaimer will be posted on this website. Your first use of our website after the date of any amendments or alterations will constitute your acceptance of such changes therefore we recommend you review this Disclaimer regularly to keep informed of any changes.